Frequently asked questions

Every cleaner completes a background check, hands-on skill assessment, and in-person interview. Only the top 15% of applicants are onboarded, and all crews use company-issued uniforms and equipment.

We offer a 100% satisfaction guarantee. Raise a complaint within 48 hours and we'll re-clean the affected area for free — no questions asked.

Most bookings are scheduled same-day. For urgent slots, a team can arrive within 2 hours depending on your area.

We accept credit / debit cards, Apple Pay, Google Pay, bank transfer, and cash on service completion. All online transactions use 256-bit encryption.

Yes — reschedule or cancel up to 2 hours before your scheduled time at no charge. Subscription customers enjoy free reschedules anytime.

We currently serve Dubai and Sharjah only. Other emirates are coming soon — select your emirate during booking to check availability.

Equipment is always included. Cleaning materials are optional on hourly bookings for a small per-hour supplement, and always included on deep cleaning, furniture and car wash packages.

Yes. We use certified, non-toxic, biodegradable products across all services, including disinfection and sanitisation.

Yes. We cover offices, retail shops, warehouses, building common areas and post-construction handovers across Dubai and Sharjah — hourly crews for routine upkeep, or fixed packages by size. For premises above 2,500 sqft we run a free site survey and confirm a fixed quote before work starts.

Pest control is carried out with municipality-approved chemicals by trained, certified technicians. One-off treatments carry a 30-day callback warranty, and annual contract customers get free callbacks between their four scheduled visits.